POLICIES & SHIPPING

​All orders take 5 to 7 days to deliver after payment has been cleared.​

If you have received a damaged/defective item, please, contact me with your name, order number, nature of the issue, and a photo of the package/drawing. 

Packages are typically shipped via Deutsche Post. As soon as your shipment is in the hands of a postal carrier, I am no longer in control. The Deutsche Post does not provide me with different information than they provide you with the tracking number. 

 

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped, which in case of original drawings, will include your tracking number to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact me right away. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. I do my best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write me to mdelayglesia@gmail.com as soon as you place your order. I will do my best to make the change!

NON REFUNDABLE SHIPPING

Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

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